Resume

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Cloud Support Engineer | Cloud Operations Analyst | AWS & Azure Associate
Philadelphia, PA · harry.devops.shayne@gmail.com · +1 (215) 552-7727

Profile

Cloud computing professional with hands-on experience supporting AWS and Microsoft Azure environments, identity and access management (IAM), infrastructure monitoring, and reporting automation. Proven success automating reporting workflows, improving operational efficiency by up to 40%, and supporting enterprise systems managing over $10M in capital expenditures. Building toward Cloud Solutions Architect and DevOps roles through AWS-certified, directed production infrastructure work including Terraform-managed VPC architecture, containerized application deployment, and a production AI pipeline on Amazon Bedrock.

Core Competencies

Power BI · SQL · Oracle Database · Microsoft Access · Microsoft Excel · Microsoft Office Suite · Reporting & Analytics · Database Management Systems · Process Improvement · AWS (EC2, S3, VPC, IAM, ECR) · Terraform · Docker · Azure (Virtual Machines, Active Directory)

Certifications

Work Experience

Entry-Level Solutions Architect — TTeck Systems (Internship) Jun 2026 – Present
  • Designed a segmented, multi-tier VPC architecture with security group chaining to isolate ALB, ECS, and RDS access layers
  • Architected a full cloud migration plan for a second production application, mapping each component to its target AWS service (Vercel → Amplify/ECS, Supabase → RDS/Cognito, S3)
  • Evaluated containerization and image-management tradeoffs, selecting a multi-stage Docker build strategy to optimize deployment size
  • Planned the architecture for a serverless, retrieval-augmented AI system using Bedrock, Lambda, and OpenSearch Serverless
Junior Cloud Engineer — TTeck Systems (Internship) Mar 2026 – May 2026
  • Provisioned a production-grade AWS network architecture using Terraform, including public/private subnets across two Availability Zones, NAT Gateway, and Internet Gateway
  • Built and deployed a containerized Next.js application via a multi-stage Docker build, configuring Amazon ECR with automated image lifecycle policies
  • Established remote Terraform state management using Amazon S3 and DynamoDB state locking to support safe, collaborative infrastructure changes
  • Architected a serverless AI pipeline using AWS Lambda, API Gateway, and Amazon Bedrock, integrating DynamoDB, S3, and OpenSearch Serverless for retrieval-augmented generation
Cloud Support Engineer II — TTeck Systems (Internship) Nov 2025 – Feb 2026
  • Diagnosed and resolved a production networking failure (self-referencing ECONNREFUSED error) by identifying and correcting runtime HOSTNAME binding configuration
  • Maintained infrastructure reliability by provisioning a 17-resource VPC with layered security group access controls across two Availability Zones
  • Reduced container image size by configuring a multi-stage Docker build, improving deployment speed and resource efficiency
  • Supported infrastructure change management using Terraform remote state with DynamoDB locking, preventing configuration conflicts during collaborative updates
Founder & CEO — Royal Baba Cleaning Company Jan 2021 – Present
  • Secured more than $65,000 in government contracts through compliance-driven bidding strategies
  • Implemented cloud-based collaboration and document management systems, reducing document retrieval time by 40%
  • Directed reporting, budgeting, and performance tracking processes across multiple client engagements
  • Increased operational efficiency by 25% through workflow automation and process optimization
Administrative Analyst — School District of Philadelphia Aug 2024 – Sep 2025
  • Automated management of 1,000+ project records, reducing document retrieval time by 70%
  • Consolidated data from Oracle, Power BI, and enterprise systems supporting over $10M in capital expenditures
  • Developed KPI dashboards tracking 15+ performance metrics, improving reporting visibility for leadership teams
  • Streamlined operational workflows across departments, increasing efficiency by 30%
  • Administered user accounts and access permissions in Microsoft Azure Active Directory and Office 365 to support onboarding for new hires across project units
Financial Associate — Farmers International Grocery Jan 2020 – Dec 2024
  • Analyzed sales data across 100+ SKUs, contributing to a 15% increase in gross profit margins
  • Built forecasting models that improved demand prediction accuracy by 25% and reduced inventory shortages
  • Automated reporting workflows, reducing reconciliation time by 40%
  • Maintained database records with 99% accuracy, generating operational reports supporting business decisions
  • Managed employee user accounts and access permissions via Microsoft Azure Active Directory and Office 365 to support day-to-day store operations

Education

Bachelor of Science (B.S.), Finance — Western Governors University, Expected May 2027
Associate of Science (A.S.), Business — Community College of Philadelphia